Legacy System Modernization: Guidelines for migrating from legacy systems to Salesforce: Address challenges and implementing best practices with reusable integration blueprints

Authors

  • ShivaKrishna Deepak Veeravalli Intercom, USA. Author

DOI:

https://doi.org/10.63530/IJCSITR_2022_03_01_14

Keywords:

Legacy System Modernization, Salesforce Migration, Digital Transformation, Integration Blueprint, Cloud CRM, Middleware Integration, Data Migration, Enterprise Architecture, Agile Transformation, API-led Connectivity

Abstract

Modernizing legacy systems is essential for organizations striving for agility, scalability, and digital transformation. Salesforce, a leading CRM and cloud platform, offers a powerful ecosystem to replace aging infrastructures. However, migrating from legacy systems to Salesforce presents several challenges including data integrity, system interoperability, and user training. This research paper explores a structured guideline to address these challenges by implementing best practices, developing reusable integration blueprints, and visualizing scalable architecture models. Through a comprehensive literature review and visual frameworks, this paper provides actionable insights for CIOs, IT architects, and transformation consultants driving legacy modernization projects.

References

Bisbal, J., Lawless, D., Wu, B., & Grimson, J. (1999). Legacy information systems: Issues and directions. Software Maintenance Journal, 14(2), 103–120.

Khadka, R., Saeidi, A., & Jansen, S. (2013). Legacy to SaaS migration: A systematic literature review. Journal of Software: Evolution and Process, 25(10), 999–1021.

Ahmad, M.O., & Khosravi, R. (2014). Managing legacy software migration with Agile techniques. Journal of Systems and Software, 95, 1–15.

Cohn, M., & Ford, D. (2011). Overcoming resistance to change in legacy modernization. IEEE Software, 28(5), 40–47.

Mikkonen, T., Taivalsaari, A., & Systä, K. (2016). Towards a consolidated view of modern web applications. Journal of Systems and Software, 119, 134–146.

Garlan, D., Monroe, R.T., & Wile, D. (2000). ACME: Architectural description of component-based systems. Foundations of Component-Based Systems.

Hohpe, G., & Woolf, B. (2004). Enterprise Integration Patterns: Designing, Building, and Deploying Messaging Solutions. Addison-Wesley.

Lewis, J., & Fowler, M. (2014). Microservices: a definition of this new architectural term. ThoughtWorks Blog.

The Open Group. (2011). TOGAF® Version 9.1. Van Haren Publishing.

MuleSoft. (2018). API-led Connectivity: Unlocking Data and Innovation. Whitepaper.

Salesforce. (2019). Salesforce Developer Guide. Salesforce.com.

Goulart, F., & Amaral, D.C. (2015). CRM Migration to Salesforce: A Case Study in a Brazilian Firm. International Journal of Information Management, 35(3), 392–398.

Accenture. (2017). Legacy Modernization with Salesforce. Accenture Whitepaper.

Deloitte. (2019). Reimagining customer engagement: Salesforce Migration Strategy. Deloitte Insights.

MuleSoft. (2019). Healthcare Integration: API-First Migration Success. MuleSoft Case Studies.

PWC. (2020). Modernizing Public Sector IT with Salesforce Government Cloud. PWC Digital Report.

Gartner. (2016). Best Practices for Legacy System Modernization. Gartner Research G00318512.

IBM. (2013). Transforming legacy systems into cloud platforms. IBM DeveloperWorks.

Rouse, M. (2014). Legacy systems. TechTarget Dictionary.

Salesforce Research. (2020). State of CRM and Salesforce Adoption. Salesforce Benchmarks.

Downloads

Published

15-10-2022

How to Cite

ShivaKrishna Deepak Veeravalli. (2022). Legacy System Modernization: Guidelines for migrating from legacy systems to Salesforce: Address challenges and implementing best practices with reusable integration blueprints. International Journal of Computer Science and Information Technology Research , 3(1), 133-144. https://doi.org/10.63530/IJCSITR_2022_03_01_14